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Patient Communication Skills for Pharmacists and Pharmacy Students

Using counselling skills to communicate more effectively

The relationship between the pharmacist and the patient is explored. The use of counselling skills and psychodynamic theory are advocated in order to make the relationship more effective.

Source: mcppnet.org
Pharmacy Resource: Journal Article
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Last Checked: 23/11/16 Last Checked: Report It

 

The role of communication skills
developing patient-centred practice in community pharmacies

How can pharmacists develop competency and skills needed in a new approach to the patient? The aim of this article is to discuss the role of communication skills in this process.

Source: mcppnet.org
Pharmacy Resource: Journal Article
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Last Checked: 23/11/16 Last Checked: Report It

 

American Society of Health-System Pharmacists Guidelines on Pharmacist-Conducted Patient Education and Counseling

The purpose of this document is to help pharmacists provide effective patient education and counseling.

Source: ashp.org
Pharmacy Resource: Guideline
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Last Checked: 23/11/16 Last Checked: Report It

 

Developing effective communication skills

Find out more information about ‘developing effective communication skills’ and learn more about how you can communicate effectively plus lots more by clicking on the eLearning section and/or the other useful links and resources available on the left-hand side menu.

Source: webarchive.org.uk
Pharmacy Resource: e-Learning
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Last Checked: 23/11/16 Last Checked: Report It

 

Guide To Patient Counselling

Communication is the transfer of information meaningful to those involved. It is the process in which messages are generated and sent by one person and received and translated by another person. However, the meaning generated by the receiver can be different from the sender’s intended message.

Source: cuhk.edu.hk
Pharmacy Resource: Guide
Register to Access Content: No

Last Checked: 23/11/16 Last Checked: Report It

 

Counselling, Concordance, and Communication

This booklet is intended to be used as a handbook or guide to the knowledge and skills required in patient counselling in different settings. Additionally, it includes both research-based information and practical tips on providing medicines information services and learning patient counselling skills.

This booklet is targeted to a wide range of pharmacy professionals, such as pharmacy students, recent graduates, pharmacy practice professionals, pharmaceutical societies/organisations and key stakeholders involved in the design of pharmacy curricula and continuing education for practitioners.

Source: ipsf.org
Pharmacy Resource: Booklet
Register to Access Content: No

Last Checked: 23/11/16 Link Error: Report It

 

Medication adherence: patient education, communication and behaviour

The goals of this article are to address (1) the reasons for non-adherence, (2) the prevalence of medication non-adherence, (3) the consequences of non-adherence, (4) patient behaviour with respect to taking medications and finally, (5) interventions to improve medication adherence.

Source: mcppnet.org
Pharmacy Resource: Journal Article
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Last Checked: 23/11/16 Last Checked: Report It

 

Consultation Skills for Pharmacy Practice

This Consultation skills for pharmacy practice website supports you through a learning pathway, as you develop and improve your patient consultation skills.

This website provides you with easy access to a range of resources, including guidance, a set of practice standards, learning options, assessment tools and signposting for additional support. There is also a section offering advice to employers and trainers.

Source: consultationskillsforpharmacy.com
Pharmacy Resource: Various
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Last Checked: 23/11/16 Last Checked: Report It

 

Communication Skills in Pharmacy Practice

Lecture Notes 1

Lecture Notes 2

Lecture Notes 3

Lecture Notes 4

Source: faculty.ksu.edu.sa
Pharmacy Resource: Lecture Notes
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Last Checked: 23/11/16 Link Error: Report It

 

Barriers to communication - how things go wrong

This article is the first of two on communication. It aims to give pharmacists an overview of the basic communication skills and to show how various barriers can get in the way of good communication with patients and other health care professionals

Good communication - how to get it right

This second of two articles looks at how we can improve our communication skills and therefore, our practices

Source: pharmaceutical-journal.com
Pharmacy Resource: Journal Articles
Register to Access Content: Yes - content available to members of RPS and paid subscribers

Last Checked: 23/11/16 Link Error: Report It

 

Words to Watch - Fact Sheet

Many people, even highly literate people, have trouble understanding words used in health care. In some instances, a word may be totally unfamiliar. In other cases, a word may be familiar, but the person may not understand it in a health care context.

Often these kinds of words can be made understandable by explaining them with common words, by an example, or by a visual.

Source: npsf.org
Pharmacy Resource: Factsheet
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Last Checked: 23/11/16 Last Checked: Report It

 

Discharge Knowledge Assessment Tool

Source: hospitalmedicine.org
Pharmacy Resource: Tool
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Last Checked: 23/11/16 Last Checked: Report It

 

Empathy: A Miracle or Nothing at All?

Empathy is a type of understanding. It is not an emotional state of feeling sympathetic or sorry for someone. Nor is it the same as the virtue of compassion. Although compassion may well be your motivation for developing empathy with patients, empathy is not compassion. . . .

Source: turner-white.com
Pharmacy Resource: Journal Article
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Last Checked: 23/11/16 Last Checked: Report It

 

Health Literacy
Report from an RCGP-led health literacy workshop

Research highlighted by the RCGP shows how 43% of UK adults fail to fully understand information that contains text, such as signs in hospital, leaflets and health guides, while one in three adults fails to understand numerical information presented to them.

Health professionals can sometimes overestimate the health literacy of their patients, and patients can feel too embarrassed to ask questions. In addition, doctors often supplement verbal information with a leaflet, presuming that it can be read. This can lead to distress and a lack of understanding for patients.

Source: rcgp.org.uk
Pharmacy Resource: Report
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Last Checked: 23/11/16 Last Checked: Report It

 

Improving Communication Skills of Pharmacy Students Through Effective Precepting

This article reviews the role of the pharmacist preceptor in facilitating development of communication skills for students participating in community advanced pharmacy practice experiences and provides strategies for incorporating communication and collaboration in patient care activities.

Source: nih.gov
Pharmacy Resource: Journal Article
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Last Checked: 23/11/16 Link Error: Report It

 

Choices and Changes: A New Model for Influencing Patient Health Behavior

From the standpoint of improving clinical outcomes, one would be hard pressed to find a factor more important than patient behavior. Seven of the ten most deadly diseases, including cardiovascular disease and diabetes, are associated with patient behavior.

Source: turner-white.com
Pharmacy Resource: Journal Article
Register to Access Content: No

Last Checked: 23/11/16 Last Checked: Report It

 

Information on benefit-risk of medicines: patients’, consumers’ and healthcare professionals’ expectations

The present document addresses the communication aspect in the light of society’s need for transparent information on the benefits and risks of medicines. It has been prepared in association with patients’ and healthcare professionals’ organisations and the EMEA with the objective of making proposals to further fulfil patients’ and healthcare professionals’ expectations. It focuses on communication on benefits and risks of medicines provided in regulatory information, i.e. product information (summary of product characteristics, labelling and the package leaflet), public assessment report and product safety announcements.

Source: ema.europa.eu
Pharmacy Resource: Document
Register to Access Content: No

Last Checked: 23/11/16 Last Checked: Report It

 

Research scan: Training professionals in motivational interviewing

This evidence scan was prepared by The Evidence Centre on behalf of the Health Foundation.

Motivational interviewing draws on people’s intrinsic motivation to change their behaviour and improve their health. The skills of the professionals offering motivational interviewing may influence its success. This research scan compiles studies about how to help professionals develop motivational interviewing skills.

Source: health.org.uk
Pharmacy Resource: Publication
Register to Access Content: No

Last Checked: 23/11/16 Link Error: Report It

 

The Cochrane Collaboration
Cochrane Reviews - Consumer & Communication Strategies

The Cochrane Collaboration is an international, non-profit, independent organisation, established to ensure that up-to-date, accurate information about the effects of healthcare interventions is readily available worldwide. It produces and disseminates systematic reviews of healthcare interventions, and promotes the search for evidence in the form of clinical trials and other studies of the effects of interventions.

Source: cochrane.org
Pharmacy Resource: Systematic Reviews
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Last Checked: 23/11/16 Link Error: Report It

 

Counseling patients on high blood pressure

Because HBP is a symptomless condition, it’s often a challenge for patients who feel perfectly healthy to seek, accept, and adhere to treatment—particularly with medications that may have adverse effects.

Source: pharmacist.com
Pharmacy Resource: Magazine Article
Register to Access Content: No

Last Checked: 23/11/16 Last Checked: Report It

 

A new language for diabetes
Improving communications with and about people with diabetes
Diabetes Australia Position Statement

Source: diabetesaustralia.com.au
Pharmacy Resource: Position Statement
Register to Access Content: No

Last Checked: 23/11/16 Link Error: Report It

 

Diabetes and Motivation

Source: rbch.nhs.uk
Pharmacy Resource: Presentation
Register to Access Content: No

Last Checked: 23/11/16 Link Error: Report It

 

Smoking Cessation: The Importance of Pharmacist Interventions to Successful Outcomes

  • Understanding Smoking Cessation
  • Ready to Quit Smoking? Pharmacologic Strategies to Help Kick the Habit
  • Nonpharmacologic Approaches to Facilitate Smoking Cessation
Source: utasip.com
Pharmacy Resource: Articles
Register to Access Content: No

Last Checked: 23/11/16 Link Error: Report It

 

Communicating - Alzheimer’s Society

This factsheet gives tips and advice for communicating with someone with dementia and on how to encourage the person to communicate in whichever way works best for them.

Source: alzheimers.org.uk
Pharmacy Resource: Factsheet
Register to Access Content: No

Last Checked: 23/11/16 Link Error: Report It

 

Improve counseling of patients with mental health conditions

When educating patients with mental health conditions, pharmacists should inform patients when they should expect the medications to begin working and discuss off-label use of medications to treat their conditions.

Source: pharmacist.com
Pharmacy Resource: Magazine Article
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Last Checked: 23/11/16 Last Checked: Report It

 

Self-care counseling for patients with psychiatric disorders

According to the National Institute of Mental Health, 1 in 17 adults has a serious mental illness and, of those, almost one-half have two or more disorders. About 18% of adults have anxiety, 3% have bipolar disorder, and between 5% and 10% are depressed. In addition to psychiatric illnesses, many patients have a range of chronic medical conditions (e.g., hypertension). Pharmacists can provide valuable self-care counseling to these individuals.

Source: pharmacist.com
Pharmacy Resource: Magazine Article
Register to Access Content: No

Last Checked: 23/11/16 Last Checked: Report It

 

Relieving Persistent Pain, Improving Health Outcomes

This report was researched and written by Dr Jennifer Gill and Professor David Taylor of the UCL School of Pharmacy and Dr Roger Knaggs, who is an Associate Professor of the School of Pharmacy University of Nottingham and chair of the UK CPA Pain Management Group.

Talking About Pain
Interpreting pharmacy users’ responses to the eight ‘LESS PAIN’ questions

This brief summary is intended for use in conjunction with the evidence and links to pain assessment and allied instruments in the UCL School of Pharmacy/UKCPA report Relieving Persistent Pain, Improving Health Outcomes. The table below is intended to facilitate the interpretation of responses to the eight ‘LESS PAIN’ questions suggested in the Talking About Pain patient communication leaflet.

Talking About Pain
Eight ‘LESS PAIN’ questions to discuss with your pharmacist when you are troubled by pain

The questions below are intended to support discussions about pain between pharmacy users and pharmacists.

Source: ucl.ac.uk and knowledge.scot.nhs.uk
Pharmacy Resource: Report, Brief Summary and Patient Communication Leaflet
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Last Checked: 31/07/14 Link Error: Report It

 

Patient decision aids

These patient decision aids (PDAs) have been developed to help support difficult decisions in which patients need to consider benefits versus risks. Decision aids prepare patients for decision-making by increasing their knowledge about expected outcomes and personal values. The PDAs are based on the best available evidence but are not a substitute for a discussion with a suitably skilled healthcare professional. We hope that their use in such discussions will result in better informed, patient-focused decision-making.

Source: webarchive.org.uk
Pharmacy Resource: Patient Decision Aids
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Last Checked: 23/11/16 Last Checked: Report It

 

Patient decision aids - Video
Communicating risk and benefits in consultations

Here are a some short videos of real GPs using five of our most popular PDAs in realistic, unscripted consultations with simulated patients.

Source: webarchive.org.uk
Pharmacy Resource: Videos
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Last Checked: 23/11/16 Last Checked: Report It

 

A to Z Inventory - Patient Decison Aids - Ottawa Hospital Research Institute

The A to Z Inventory of Decision Aids is designed to help you find a decision aid to meet your needs. It contains up-to-date and available decision aids meet a minimal set of criteria.

Source: ohri.ca
Pharmacy Resource: Patient Decision Aids
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Last Checked: 23/11/16 Last Checked: Report It

 

Decision Aids | Cochrane Musculoskeletal Group

The Musculoskeletal Group has developed the following decision aids using evidence from Cochrane systematic reviews, in collaboration with the The Patient Decision Aids Research Group.

Osteoarthritis
Osteoporosis
Rheumatoid arthritis

Source: cochrane.org
Pharmacy Resource: Patient Decision Aids
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Last Checked: 23/11/16 Last Checked: Report It

 

Patient Decision Aids

These decision aids are designed for patients with certain conditions to help them think about what is important to them when talking with their clinician about treatment options.

Taking Control: Non-surgical Treatment Options for Urinary Incontinence in Women
Healthy Bones: A Decision Aid for Women After Menopause
Knowing Your Options: A Decision Aid for Men With Clinically Localized Prostate Cancer

Source: effectivehealthcare.ahrq.gov
Pharmacy Resource: Patient Decision Aids
Register to Access Content: No

Last Checked: 23/11/16 Last Checked: Report It

 

Medical Analogies

Communication of complex medical concepts can be challenging and frustrating. The medical analogy is a valuable tool to bridge the gap between clinician and patient.

Source: altoonafp.org
Pharmacy Resource: Medical Analogies
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Last Checked: 23/11/16 Last Checked: Report It

 

Medicines Reconciliation Video

This video aims to highlight the role each sector plays in medicines reconciliation, particularly hospital pharmacy.

Source: nhsemployers.org
Pharmacy Resource: Video
Register to Access Content: No

Last Checked: 23/11/16 Link Error: Report It

 

2012 National Patient Counseling Competition

2013 National Patient Counseling Competition

The goal of the APhA-ASP National Patient Counseling Competition is to encourage student pharmacists in their efforts toward becoming better patient educators.

Source: pharmacist.com
Pharmacy Resource: Videos
Register to Access Content: No

Last Checked: 23/11/16 Last Checked: Report It

 

Patient counseling example (beta blocker dose increase for angina)

Patient counseling scenario for pharmacy students studying for OSCE exams (patient with angina getting increased dose of beta blocker)

Source: youtube.com
Pharmacy Resource: Video
Register to Access Content: No

Last Checked: 23/11/16 Last Checked: Report It

 

Patient counseling example (new inhaler for COPD)

Patient counseling scenario for pharmacy students studying for OSCE exams (patient with COPD receiving new prescription for combo inhaler)

Source: youtube.com
Pharmacy Resource: Video
Register to Access Content: No

Last Checked: 23/11/16 Last Checked: Report It

 

Pharmacist counseling examples (levothyroxine and fever)

Two sample counseling scenarios for pharmacy students studying for OSCE exams (one new prescription scenario and one OTC patient self-selection scenario).

Source: youtube.com
Pharmacy Resource: Video
Register to Access Content: No

Last Checked: 23/11/16 Last Checked: Report It

 

BPSA McNeil Responding to Symptoms Competition

BPSA and McNeil Responding to Symptoms Competition - 2011

Source: bpsa.co.uk
Pharmacy Resource: Video
Register to Access Content: No

Last Checked: 23/11/16 Last Checked: Report It

 

Introducing Over the Counter Counseling

During the pharmacist-patient encounter, the pharmacist’s obligation is to evaluate the patient’s medical condition, provide proper advice and counsel the patient on the proper course of treatment to be taken. Also by employing effective over the counter (OTC) counseling as the most proper means in a pharmacist/patient communication process and, accordingly, rapport building in the OTC area, the pharmacist needs to demonstrate high energy, enthusiasm, respect, empathy, know-how of sensitive intercultural issues alongside personal appearance, body language, eye contact that all together make his/her personal “signature”.

Source: publisher.medfak.ni.ac.rs
Pharmacy Resource: Journal Article
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Last Checked: 23/11/16 Last Checked: Report It

 

The way forward for pharmacy: toolkit for workshops

The 2013 Which? investigation into advice from pharmacies and other research highlights the variability in medicines advice provided by community pharmacies across the UK.

It has been recognised that there is not one solution to these issues. Each organisation has a particular role to play.

So we are asking organisations across pharmacy to hold their own workshops to consider how their organisation can help to improve the advice that patients receive about medicines.

A toolkit has been developed to help those facilitating a workshop:

  • The way forward for pharmacy Toolkit - Agenda - an agenda for your event
  • The way forward for pharmacy Toolkit - Facilitators note - a guide for facilitators that will let you make the most of yoru workshop
  • The way forward for pharmacy Toolkit - Evidence summary Managing OTC consultations in community pharmacy - the summary of evidence presented at teh orginal event
  • The way forward for pharmacy Toolkit - Commitment template - a template for participants to sign and show their commitment to the way forward
Source: pharmacyregulation.org
Pharmacy Resource: Toolkit
Register to Access Content: No

Last Checked: 26/09/17 Link Error: Report It

 

The contribution of the Medicines Use Review (MUR) consultation to counseling practice in community pharmacies

This paper aims to contextualise and better understand MUR consultations as they occur in the ‘real world’ setting of pharmacy practice and explores what they may additionally offer over ‘traditional’ patient–pharmacist interactions for prescription and OTC medicines.

Source: nih.gov
Pharmacy Resource: Journal Article
Register to Access Content: No

Last Checked: 23/11/16 Last Checked: Report It

 



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