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Home > Pharmacist > Personal, Team and Management Development for Pharmacists

Personal, Team and Management Development for Pharmacists

A Framework for Pharmacist Development in General Pharmacy Practice
General Level Framework Second Edition

The Competency Development and Evaluation Group (CoDEG) is a collaborative network of developers and researchers, practitioners and specialist and academic pharmacists.

The purpose of this document is to provide guidance on a competency framework that supports the development of pharmacists as safe, effective general level practitioners. In hospital general level usually relates to the services delivered by a Band 6 pharmacist. In primary care this framework is aimed at pharmacists working either full time, part time or on a sessional basis for PCTs, or GP practices providing audit support and/or medication review services, and pharmacists working full or part time in a registered pharmacy premises in the community.

General Level Framework User Guide

Using the Competency Framework to support Continuing Professional Development

General Level Framewok guidance on KSF

The purpose of this document is to provide is to provide guidance to pharmacists and managers on how the General Level Frameworks (GLFs) translates onto the NHS Knowlege and Skills Framwork (KSF) Outline for Band 6 pharmacists

Source: codeg.org
Pharmacy Resource: Framework, User Guide and Guidance
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Last Checked: 08/11/13 Link Error: Report It

 

A developmental framework for pharmacists progressing to advanced levels of practice

Source: codeg.org
Pharmacy Resource: Framework
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Last Checked: 08/11/13 Link Error: Report It

 

A Professional Development Framework for Pharmacy Staff involved in Education, Training and Workforce Development

The ETWD framework has been developed jointly by the The NHS Pharmacy Education and Development Committee and the UKCPA Education and Training (E&T) Group.

The Framework can be used by any member of pharmacy staff (across any sector of practice) involved in the education, training and development of others. The framework is suitable for those seeking to:

  • develop their roles as trainers/educators as part of their professional activities or
  • become expert practitioners in pharmacy education, training and workforce development
Source: nhspedc.nhs.uk
Pharmacy Resource: Framework
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Last Checked: 08/11/13 Link Error: Report It

 

Institute of Pharmacy Management
Management for Pharmacists

This document should be relevant if you have any management role, and should be helpful for all pharmacists and for technicians also.

Source: ipmi.org.uk
Pharmacy Resource: Guidance
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Last Checked: 08/11/13 Link Error: Report It

 

Developing Change Management Skills
A Resource for Health Care Professionals and Managers

This is a development resource primarily intended for managers and other professionals promoting or leading change in health care, and who wish to improve their ability to apply change management tools. The resource will also be valuable for developers, trainers and educators wishing to build capacity for organisational change. While its prime focus is the NHS, we hope the resource will also be of interest to those leading change in other organisations.

Source: nets.nihr.ac.uk
Pharmacy Resource: Publication
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Last Checked: 08/11/13 Link Error: Report It

 

Organisational Change
A Review for Health Care Managers, Professionals and Researchers

It is primarily intended for managers, professionals and researchers involved in change management issues across the NHS. It will also be of interest to those responsible for policy, strategy and operational work that is engaging with, or complementing, change management strategies and initiatives. It is also likely to be of interest to organisational and change management consultants and specialists.

Source: nets.nihr.ac.uk
Pharmacy Resource: Publication
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Last Checked: 08/11/13 Link Error: Report It

 

Making Informed Decisions on Change
Key Points for Health Care Managers and Professionals

The booklet offers findings of practical interest to all those attempting to bring about change for the benefit of patients. Health professionals, managers and educators at many different levels helped to develop the material; as did representatives from patient, community and user groups.

Source: nets.nihr.ac.uk
Pharmacy Resource: Booklet
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Last Checked: 08/11/13 Link Error: Report It

 

The GP practice - a guide for community pharmacists and pharmacy staff

Developed jointly by NHS Employers, the British Medical Association's General Practitioners Committee (GPC) and the Pharmaceutical Services Negotiating Committee (PSNC) in 2010, this guide was updated in 2013, following changes to commissioning structures.

A guide to general practice for community pharmacists, pharmacy staff and other healthcare professionals. Covers areas including training, staff, services and funding.

The community pharmacy - a guide for general practitioners and practice staff

This guide aims to support general practitioners (GPs) and community pharmacists in developing more effective working relationships and in turn, improve primary care services for patients.

It covers key areas such as funding arrangements for pharmacies, the impact of prescribing policies and the range of clinical and administrative functions that community pharmacies currently provide.

Source: nhsemployers.org
Pharmacy Resource: Guides
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Last Checked: 30/04/14 Link Error: Report It

 

Improving Communication Between Community Pharmacy and General Practice

A joint initiative from the General Practitioners Committee of the British Medical Association and the National Pharmacy Association

The General Practitioners Committee of the British Medical Association and the National Pharmacy Association have produced this workbook to help GPs and community pharmacists manage their day-to-day interactions in such a way as to maximize efficiency and ensure a safe and effective service to patients.

Source: bma.org.uk
Pharmacy Resource: Workbook
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Last Checked: 18/08/15 Link Error: Report It

 

Breaking down the barriers – how community pharmacists and GPs can work together to improve patient care

The Royal College of General Practitioners (RCGP) and the Royal Pharmaceutical Society (RPS) have published the joint statement detailing how GPs and community pharmacists can work together to improve the care provided to patients in the community.

Source: rpharms.com
Pharmacy Resource: Joint Statement
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Last Checked: 03/04/17 Link Error: Report It

 

Staff engagement
Six building blocks for harnessing the creativity and enthusiasm of NHS staff

There is now an overwhelming body of evidence to show that engaged staff deliver better health care. Trusts with more engaged staff tend to have lower levels of patient mortality, make better use of resources, and have stronger financial performance and higher patient satisfaction, with more patients reporting that they were treated with dignity and respect.

This paper encourages boards and other leaders to focus on staff engagement and suggests a number of questions boards can ask to assess their organisation’s level of staff engagement.

Source: kingsfund.org.uk
Pharmacy Resource: Publication
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Last Checked: 08/09/15 Link Error: Report It

 

London Pharmacy Education & Training Assertiveness Pack

People will look at this assertiveness learning pack for a variety of reasons. You may have a need to be more assertive and be seeking help; you may know that something is amiss in the way you handle problem situations and be willing to listen to any suggestions that might help; you may already be reasonably competent in the way you handle problem situations but be inquisitive about whether there is anything of value to you in this 'assertiveness' stuff; or you may realise that, at work, traditionally applied authority does not get the best out of people and that, as more and more of us work in teams where we need the help and co-operation of people over whom we have limited authority, an alternative approach is needed. Whatever your starting-point, this self-directed learning pack will help.

Source: lpet.nhs.uk
Pharmacy Resource: Learning Pack
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Last Checked: 08/11/13 Link Error: Report It

 

CPPE
Assertiveness

Learning objectives: By working through this guide with the support of a mentor you should be able to:

  • Define your personal behavioural style in business dealings with others
  • Apply a range of basic assertive techniques at work
  • Demonstrate enhanced listening skills
  • Give effective feedback to colleagues
  • Use positive body language in business situations
  • Understand the basic principles of influencing
  • Apply a range of basic influencing techniques with peers, managers and customers
  • 'market' yourself within the company to help achieve career goals
Source: cppe.ac.uk
Pharmacy Resource: CE / CPD / Learning
Register to Access Content: Yes

Last Checked: 08/11/13 Link Error: Report It

 

CPPE
Resolving conflict

Learning objectives: On completion of all aspects of this learning programme you should be able to:

  • Recognise conflict and its causes
  • Respond appropriately to different types of behaviour including assertive and aggressive behaviour
  • Appropriately manage your own behaviour
  • Know when to step in and diffuse a situation
Source: cppe.ac.uk
Pharmacy Resource: CE / CPD / Learning
Register to Access Content: Yes

Last Checked: 18/11/13 Link Error: Report It

 

CPPE
Dealing with difficult behaviour

Learning objectives: On completion of all aspects of this programme you should be able to:

  • Prepare to deal with difficult behaviour
  • Understand how beliefs and values influence behaviour
  • Understand behaviour (including your own) and how it impacts on others
  • Describe the seven most common behaviour types
  • Develop an action plan of how to deal with difficult behaviour in the workplace
Source: cppe.ac.uk
Pharmacy Resource: CE / CPD / Learning
Register to Access Content: Yes

Last Checked: 18/11/13 Link Error: Report It

 

Facilitating Learners with Specific Learning Styles

This section identifies the diversity of learning styles that people have and what helps them learn best. It explores some of the key equality and diversity considerations that can be taken into account to ensure that no learner is disadvantaged.

Source: wales.nhs.uk
Pharmacy Resource: Publication
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Last Checked: 08/11/13 Link Error: Report It

 

Personal and organisational development

Supporting healthcare individuals

Developing effective communication skills
Effective team-working
Working with others

Supporting commissioner and provider organisations

Involving patients and the public in service development

Source: webarchive.org.uk
Pharmacy Resource: e-Learning
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Last Checked: 23/04/15 Link Error: Report It

 

Royal Pharmaceutical Society | Mentoring

Mentoring enables pharmacists at all stages of practice and across all sectors of pharmacy to benefit from the support and guidance of their peers or more experienced colleagues through a variety of approaches.

We are here to support you whether you are looking to find a mentor, or wanting to become a mentor. We provide resources, networks and an online database to ensure that all members have access to mentoring and all mentors are supported in through their mentoring journey.

Source: rpharms.com
Pharmacy Resource: Database
Register to Access Content: Yes - content available to members of the RPS

Last Checked: 03/04/17 Link Error: Report It

 

12 Habits of the Toxic Mentor

The 12 habits of a Toxic Mentor: 1. Start from the point of view that you – from your vast experience and broader perspective – know better than the mentee what’s in his or her interest.

Source: davidclutterbuckpartnership.com
Pharmacy Resource: Article
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12 Habits of the Toxic Mentee

The 12 habits of a Toxic Mentee: 1. Bring to the first formal meeting a long shopping list of things you want the mentor to do for you.

Source: davidclutterbuckpartnership.com
Pharmacy Resource: Article
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Last Checked: 08/11/13 Link Error: Report It

 

CPPE
Mentoring

Learning objectives: By working through the first part of this guide as a mentor you will:

  • Be aware of the key qualities and skills required of a good mentor
  • Identify your own mentoring style and how to use it effectively
  • Learn how to support a mentee in finding their own solutions to problems
  • Be sympathetic to the different learning styles of a mentee
  • Use coaching methods within your role as a mentor
Source: cppe.ac.uk
Pharmacy Resource: CE / CPD / Learning
Register to Access Content: Yes

Last Checked: 08/11/13 Link Error: Report It

 

Leadership Section in Journal - Articles

Pharmacy Management has published a number of articles and documents over the years that aim to assist pharmacists with their management skills.

Leadership - Time Management
Leadership - How Can Trust In Pharmacists Be Improved?
Leadership - The AGES Model
Leadership - The SCARF Model
Leadership - Executive Advantage - Becoming A Resilient 21st Century Leader
Leadership - The Belbin Team Role Self- Perception Inventory (BTRSPI)
Leadership - Influencing Skills For Leaders
Leadership - The Oz Principle
Leadership - Trust And Relationships
Leadership - Neuro-Linguistic Programming (NLP)
Leadership - Leaders Can Also Suffer Stress
Leadership - Are You Looking For A Career Change In Pharmacy?
Leadership - Myers Briggs Type Inventory (MBTI) – What Type Are You?
Leadership - Everything You Need To Know About High Performance Teams (Part 2)
Leadership - New Year, New Decisions
Leadership - Influencing Skills
Leadership - Circles of influence

Source: pharman.co.uk
Pharmacy Resource: Journal Articles
Register to Access Content: Yes - Registration is FREE

Last Checked: 08/11/13 Link Error: Report It

 

Leadership framework - self assessment tool

These free self assessment tools can help individuals identify where their leadership strengths and development needs lie, to assist with personal development.

Source: leadershipacademy.nhs.uk
Pharmacy Resource: Self Assessment Tool
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Last Checked: 08/11/13 Link Error: Report It

 

The future of leadership and management in the NHS
No more heroes

The King’s Fund established a commission in September 2010 to investigate and report on management and leadership in the NHS with a brief to:

  • take a view on the current state of management and leadership in the NHS
  • establish the nature of management and leadership that will be required to meet the quality and financial challenges now facing the health care system
  • recommend what needs to be done to strengthen and develop management and leadership in the NHS.
Source: kingsfund.org.uk
Pharmacy Resource: Publication
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Last Checked: 08/11/13 Link Error: Report It

 

Leadership: leading health services in difficult circumstances

"Life gets ever harder for healthcare professionals in management. Doctors and nurses and other professionals responsible for delivering health services often encounter difficulties. There are written guides to leadership but much of what is written on this subject makes little sense. Notoriously, leadership can be treated as a mysterious quality that is inherited.

"This module is intended to guide the learner through the basics of leadership, concentrating on practical themes such as vision, decision making, and communication."

Source: learning.bmj.com
Pharmacy Resource: CPD / CME / Learning
Register to Access Content: Yes - Registration is FREE

Last Checked: 08/11/13 Link Error: Report It

 

Becoming a good leader — developing the skills required

Leadership skills are particularly important in a changing NHS. This article describes some current opinion about leadership qualities and suggests ways in which they might be developed in pharmacy staff

Becoming a good leader — The role of mentoring

Mentoring is a recognised way of developing leadership skills, but its full potential has not been realised in pharmacy. This article examines the attitudes of pharmacist mentors and mentees and describes a mentorship database developed in response

Source: pharmaceutical-journal.com
Pharmacy Resource: Journal Articles
Register to Access Content: Yes - content available to members of the RPS and paid subscribers

Last Checked: 31/07/14 Link Error: Report It

 

Leadership skills for a high-performance pharmacy practice

This article attempts to capture the essence of those discussions—the practical tips and nuances learned over the years as hospital pharmacy directors—about what it takes to develop and be part of the leadership team in a high-performance hospital pharmacy department. This article covers what we see as the critical components of leadership and provides a framework for ensuring consistency and credibility, setting a plan of action, using the budgetary process as a communication tool, being an opportunist, and maintaining excellence through continual improvement.

Source: ashpfoundation.org
Pharmacy Resource: Journal Article
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Last Checked: 08/11/13 Link Error: Report It

 

Leadership Videos

Welcome to "Conversations with Health-System Pharmacy's Most Influential Leaders." This ASHP Foundation-produced video collection features oral histories by health-system pharmacy’s best-known pioneers.

Source: ashpfoundation.org
Pharmacy Resource: Videos
Register to Access Content: No

Last Checked: 08/11/13 Link Error: Report It

 

Leadership for Ethical Decision Making

All of us, in our professional and personal lives face difficult choices. Sometimes we choose between right and wrong, and sometimes we choose between right and right.

Source: ajpe.org
Pharmacy Resource: Journal Article
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Last Checked: 08/11/13 Link Error: Report It

 

Institute of Pharmacy Management - 10 things to know about leadership

Leadership is central to determining the success or failure of an organisation.

Source: ipmi.org.uk
Pharmacy Resource: Top Tips
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Last Checked: 18/11/13 Link Error: Report It

 

Time Management Techniques for the Busy Pharmacy Professional

Learning Objectives

  1. Discuss the value of establishing “SMART” goals for pharmacy professionals.
  2. Identify tools and techniques that will facilitate prioritization within the pharmacy.
  3. Describe methods to appropriately delegate tasks to pharmacy team members that will promote improved time management.
Source: michiganpharmacists.org
Pharmacy Resource: Handout
Register to Access Content: No

Last Checked: 23/10/17 Link Error: Report It

 

CPPE
Time management

Learning objectives: By working through this useful guide and completing the exercises and activities with the support of a mentor/line manager you will:

  • reflect on your own use of time and identify any problem areas which lead to inappropriate use of your time
  • be aware of the different time management principles, tools and planning aids available and how to make use of them to improve your time management.
  • be more confident in delegating tasks to others
  • manage situations which take up your time unnecessarily.
Source: cppe.ac.uk
Pharmacy Resource: CE / CPD / Learning
Register to Access Content: Yes

Last Checked: 04/11/14 Link Error: Report It

 

Institute of Pharmacy Management - 10 tips to brilliant time management

Source: ipmi.org.uk
Pharmacy Resource: Top Tips
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Last Checked: 18/11/13 Link Error: Report It

 

CPPE
Delegating

Learning objectives: On completion of all aspects of this learning programme you should be able to:

  • Describe the meaning of delegation
  • Carry out an assessment of how much you delegate now
  • See the benefits of delegation and the barriers that may present
  • Make decisions around the right tasks to delegate
  • Put your learning into practice by delegating more effectively
Source: cppe.ac.uk
Pharmacy Resource: CE / CPD / Learning
Register to Access Content: Yes

Last Checked: 08/11/13 Link Error: Report It

 

Negotiation: an important life skill

In this article, Ruth McGuire looks at the process of negotiation and the skills that can be useful for achieving positive outcomes

Source: pharmaceutical-journal.com
Pharmacy Resource: Journal Article
Register to Access Content: Yes - content available to members of the RPS and paid subscribers

Last Checked: 31/07/14 Link Error: Report It

 

Institute of Pharmacy Management - 10 ways to beat procrastination

Here are 10 ways to help you get over procrastination.

Source: ipmi.org.uk
Pharmacy Resource: Top Tips
Register to Access Content: No

Last Checked: 18/11/13 Link Error: Report It

 

A bundle of MDQs (Massively Difficult Questions)

1. What’s the biggest lie you have told yourself recently? 2. What’s the biggest lie you have told to someone else recently?

Source: davidclutterbuckpartnership.com
Pharmacy Resource: Article
Register to Access Content: No

Last Checked: 08/11/13 Link Error: Report It

 

SWOT analysis method and examples, with free SWOT template

The SWOT analysis is an extremely useful tool for understanding and decision-making for all sorts of situations in business and organizations. SWOT is an acronym for Strengths, Weaknesses, Opportunities, Threats.

Source: businessballs.com
Pharmacy Resource: Various
Register to Access Content: No

Last Checked: 08/11/13 Link Error: Report It

 

Re-Engineering Pharmacy

The following set of articles by Ian Harrison appeared in 'Pharmacy in Practice', as part of a series.

There must be a better way! - Plan to reengineer
Augmented measurable processes
Effective performance management
Tools for performance measurement
Methods of displaying performance measures
Controlling change through others
Actively seeking change results in continuous quality improvement

Source: ipmi.org.uk
Pharmacy Resource: Articles
Register to Access Content: No

Last Checked: 18/11/13 Link Error: Report It

 

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