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Home > Pharmacist > Pharmacy Contract - Clinical Governance

Pharmacy Contract - Clinical Governance

Clinical governance requirements for community pharmacy
PSNC and NHS Employers

This document provides an overview of the clinical governance changes that came into effect on 1 October 2011 and the updated approved particulars as well as the existing requirements.

Source: nhsemployers.org
Pharmacy Resource: Publication
Register to Access Content: No

Last Checked: 01/05/14 Link Error: Report It

 

Essential Service - Clinical governance requirements in the new community pharmacy contractual framework

Pharmacies have an identifiable clinical governance lead and apply clinical governance principles to the delivery of services. This will include use of standard operating procedures; recording, reporting and learning from adverse incidents; participation in continuing professional development and clinical audit; and assessing patient satisfaction.

Source: psnc.org.uk
Pharmacy Resource: Service Specification
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Last Checked: 18/10/13 Link Error: Report It

 

Clinical Governance Approved Particulars | Department of Health

Documents

  • Download Incident Reporting
  • Information Governance Programme
  • Patient Satisfaction Survey
  • Premises
  • Pharmacy Practice leaflet
Source: gov.uk
Pharmacy Resource: Approved Particulars
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Last Checked: 18/10/13 Link Error: Report It

 

Clinical governance requirements for community pharmacy - important dates
PSNC and NHS Employers

All community pharmacy contractors must comply with the new clinical governance requirements. Following a transition period all contractors should now comply with the Regulations. New and revised “approved particulars” have now been published and come into effect on 1 July 2012. The below table summarises the changes and the dates by which contractors must comply with each element of the clinical governance requirements.

Source: nhsemployers.org
Pharmacy Resource: Publication
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Last Checked: 01/05/14 Link Error: Report It

 

CG Lead – Outline Job Description

each pharmacy is required to have a clinical governance lead, to act as the main contact on clinical governance matters between the pharmacy and the NHS England Area Team

Source: psnc.org.uk
Pharmacy Resource: Job Description
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Last Checked: 18/10/13 Link Error: Report It

 

Community Pharmacy Patient Questionnaire (CPPQ)

What do pharmacy contractors have to do?
Template questionnaire
Analysing the results
What to do with the results
Where can I help with conducting the questionnaire?
FAQs

Source: psnc.org.uk
Pharmacy Resource: Various
Register to Access Content: No

Last Checked: 18/10/13 Link Error: Report It

 

PSNC Complaints Briefing Paper and Recording Templates

The Clinical Governance Framework requires all pharmacy contractors to have in place arrangements which comply with the requirements of the Local Authority Social Services and National Health Service Complaints (England) Regulations 2009, for the handling and consideration of any complaints. The regulations introduced a number of changes to the way that Health and Social Care services are handled, in order to provide complaints procedures that are consistent across all providers and NHS bodies, and deal with complaints efficiently and effectively.There are some differences between these requirements and those that existed in pharmacy before they came into force. The text on this web page can be downloaded as a free-standing briefing on the complaints regulations.

Source: psnc.org.uk
Pharmacy Resource: Briefing Paper and Recording Templates
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Last Checked: 18/10/13 Link Error: Report It

 

Pharmacies | NHS Brands Guidelines

Here are the NHS brand guidelines for pharmacies delivering NHS services.

We have produced this guidance to help you apply the NHS identity within your pharmacy environment and across your corporate materials. Our guidelines will help you to identify your pharmacy as delivering NHS services, and will work with your existing identity if you have one.

Source: nhsidentity.nhs.uk
Pharmacy Resource: Guideline
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Last Checked: 18/10/13 Link Error: Report It

 

Audit: How to do it in practice

After completing this module you should understand:

  • The importance of audit as part of clinical governance
  • The difference between research and audit
  • The different types of audit
  • How the audit cycle works.
Source: learning.bmj.com
Pharmacy Resource: Module
Register to Access Content: Yes - Registration is FREE

Last Checked: 31/10/13 Link Error: Report It

 

A Guide to Clinical Audit

In its most basic form, Clinical Audit is improving the care of patients by looking at what you are doing, learning from it, and, if necessary changing practice.

Source: psnc.org.uk
Pharmacy Resource: Workbook
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Last Checked: 18/10/13 Link Error: Report It

 

Clinical Audit

Clinical audit is vital; first and foremost for patient care and safety, and additionally for the development and improvement of your professional practice. We support you in preparing for and conducting your clinical audits so that you can demonstrate your excellent services and identify areas where you can enable real improvements.

Source: rpharms.com
Pharmacy Resource: Various
Register to Access Content: Yes - content available to members of the RPS

Last Checked: 03/04/17 Link Error: Report It

 

Pharmacy Based Clinical Audit : Guidance
NHS Eastern and Coastal Kent

A pharmacy based clinical audit should include the following

Source: webarchive.org.uk
Pharmacy Resource: Guidance
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Last Checked: 18/10/13 Link Error: Report It

 

Significant event analysis reports guidance

A significant event should be chosen for analysis because:

a)It has impacted on the quality or safety of patient care, or
b)It is thought to be important in the life or conduct of the practice, or
c)It may offer some insight into the care process or systems in the practice.

Discussion and analysis of a significant event should conducted in a non-threatening environment and is focused on reflective learning and taking action, where necessary. Dumfries and Galloway prescribers and pharmacists are encouraged to utilise this method of audit as another way to address CPD.

Source: dgprescribingmatters.co.uk
Pharmacy Resource: Guidance
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Last Checked: 31/10/13 Link Error: Report It

 

National Clinical Assessment Service

NCAS helps improve patient safety by helping to resolve concerns about the professional practice of doctors, dentists and pharmacists in the UK and overseas. We provide expert advice and support, clinical assessment and training to the NHS and other healthcare partners.

Source: ncas.nhs.uk
Pharmacy Resource: Various
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Last Checked: 18/10/13 Link Error: Report It

 

National Patient Safety Agency
Root Cause Analysis (RCA) report-writing tools and templates

Source: npsa.nhs.uk
Pharmacy Resource: Tools and Templates
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Last Checked: 18/10/13 Link Error: Report It

 

Patient Safety - Report a patient safety incident

Patient safety incidents are any unintended or unexpected incident which could have, or did, lead to harm for one or more patients receiving NHS-funded healthcare.

Source: npsa.nhs.uk
Pharmacy Resource: Online Reporting
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Last Checked: 18/10/13 Link Error: Report It

 

Patient Safety Incident Reporting

As part of the Clinical Governance provisions in the Terms of Service, community pharmacies have to report patient safety incidents through the NRLS. The easiest way to make these reports is via the NRLS website (NRLS). To facilitate the collection and recording of the information needed to report an incident to the NRLS a form has been produced which community pharmacies may choose to use. PSNC is grateful for the assistance that the NPSA have provided in developing these forms.

Source: psnc.org.uk
Pharmacy Resource: Guidance Notes and Reporting Forms
Register to Access Content: No

Last Checked: 18/10/13 Link Error: Report It

 

Seven steps to patient safety: full reference guide

This document contains an overview of the National Reporting and Learning Service (NRLS)’s detailed guide to good practice, which covers building a safer culture and managing, reporting and learning from patient safety incidents. It sets out the seven steps that NHS organisations should take to improve patient safety.

Source: npsa.nhs.uk
Pharmacy Resource: Guidance
Register to Access Content: No

Last Checked: 18/10/13 Link Error: Report It

 

Seven steps to patient safety in mental health

This document contains a summary of the National Reporting and Learning Service’s (NRLS) seven steps to patient safety in mental health. It covers building a safer culture and managing, reporting and learning from patient safety incidents.

Source: npsa.nhs.uk
Pharmacy Resource: Guidance
Register to Access Content: No

Last Checked: 18/10/13 Link Error: Report It

 

Seven steps to patient safety for primary care

Seven steps to patient safety for primary care is your guide to patient safety. It is most relevant to staff responsible for clinical governance and risk management, but it also applies to all those who are responsible for providing care for patients in the primary care setting. This guide is equally applicable to managed staff and independent contractor staff with differing accountabilities.

Source: npsa.nhs.uk
Pharmacy Resource: Guidance
Register to Access Content: No

Last Checked: 18/10/13 Link Error: Report It

 

Seven steps to patient safety in general practice

This best practice guide alerts general practices to the seven steps through which they can work in order to safeguard their patients.

Source: npsa.nhs.uk
Pharmacy Resource: Guidance
Register to Access Content: No

Last Checked: 18/10/13 Link Error: Report It

 

Central Alerting System

The Central Alerting System (CAS) is a web-based cascading system for issuing patient safety alerts, important public health messages and other safety critical information and guidance to the NHS and others, including independent providers of health and social care.

Alerts available on the CAS website include safety alerts, CMO messages, drug alerts, Dear Doctor letters and Medical Device Alerts.

Source: cas.dh.gov.uk
Pharmacy Resource: Central Alerting System
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Last Checked: 06/12/13 Link Error: Report It

 

The 'Never Events' List 2012 to 2013

The ‘never events’ list has been updated with minor amendments to two of the never event definitions.

Source: gov.uk
Pharmacy Resource: Publications
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Last Checked: 02/08/17 Link Error: Report It

 

Whistleblowing Arrangements Code of Practice

This Publicly Available Specification (PAS) sets out good practice for the introduction, revision, operation and review of effective whistleblowing arrangements. With the increasing emphasis on the role that whistleblowing plays “both as an instrument of good governance and a manifestation of a more open culture”, this code of practice has been developed to be of assistance to organizations across the private, public and voluntary sectors.

Source: bsigroup.com
Pharmacy Resource: Recommendations and Guidance
Register to Access Content: Yes - Registration is FREE

Last Checked: 18/10/13 Link Error: Report It

 

Public Interest Disclosure Act 1998

Source: legislation.gov.uk
Pharmacy Resource: Act
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Last Checked: 18/10/13 Link Error: Report It

 

HSC 1999/198: The Public Disclosure Act 1998 whistleblowing in the NHS

Source: webarchive.nationalarchives.gov.uk
Pharmacy Resource: Health Service Circular
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Last Checked: 18/10/13 Link Error: Report It

 

PCAW (Public Concern at Work)

Public Concern at Work is the whistleblowing charity. Established in 1993, we have led the new approach to whistleblowing that - both at home and abroad - recognises the key role it can play in anticipating and avoiding serious risks that arise in and from the workplace.

Public Concern at Work aims to help make whistleblowing work so that dangers,wrongdoing and serious risks that threaten the public good are deterred or atleast detected before serious damage is caused. We pursue this aim through our free confidential advice line, the support and services we provide to organisations, our policy work and our public education activities. Through these activities we promote the role of whistleblowing in furthering organisational accountability, individual responsibility and public confidence.

Source: pcaw.org.uk
Pharmacy Resource: Various
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Last Checked: 18/10/13 Link Error: Report It

 

Whistleblowing Helpline

Whistleblowing is the act of reporting concerns about malpractice, wrongdoing or fraud. Within the NHS and social care sector, these issues have the potential to undermine public confidence in these vital services and threaten patient safety. If you are working in this sector but don’t know what to do, or who to turn to about your concerns, we are the leading source of signposting, advice and guidance.

Source: wbhelpline.org.uk
Pharmacy Resource: Various
Register to Access Content: No

Last Checked: 18/10/13 Link Error: Report It

 

PSNC’s Guidance to contractors on whistleblowing

Pharmacy contractors are required by the clinical governance provisions in the terms of service, to have a whistleblowing policy.

Source: psnc.org.uk
Pharmacy Resource: Guidance
Register to Access Content: No

Last Checked: 18/10/13 Link Error: Report It

 

General Pharmaceutical Council Guidance on Raising Concerns

This guidance explains the role of pharmacy professionals in raising concerns about poor practice or when patients and the public are at risk.

Source: pharmacyregulation.org
Pharmacy Resource: Guidance
Register to Access Content: No

Last Checked: 26/09/17 Link Error: Report It

 

PSNC Briefing on Chaperone Policy

This briefing sets out guidance for the use of chaperones and procedures that should be considered for consultations, examinations and investigations in community pharmacy. It is also aimed at providing practical advice to community pharmacists working in a variety of locations where availability of a chaperone may not always be possible.

Source: psnc.org.uk
Pharmacy Resource: Briefing
Register to Access Content: No

Last Checked: 18/10/13 Link Error: Report It

 

NHS Clinical Governance Support Team
Guidance on the Role and Effective Use of Chaperones in Primary and Community Care settings

This paper sets out guidance for the use of chaperones and procedures that should be in place for consultations, examinations and investigations.

This paper applies to all healthcare professionals working within an organisation, including medical staff, nurses, health care assistants, allied health professionals, medical students, radiographers and complementary therapists working with individual patients in surgeries, clinic situations, wards, departments, out-patient and in the patient’s home. This guidance also covers any non-medical personnel who may be involved in providing care.

Source: lmc.org.uk
Pharmacy Resource: Guidance
Register to Access Content: No

Last Checked: 18/10/13 Link Error: Report It

 

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